Revised Terms of Play

All customers are required to ‘Book in Advance’ their play sessions.  So please don’t just turn up as we hate to disappoint and you may be turned away.

Full payment will be required upon booking and playtime booking charges are non-refundable, so please be sure to book the correct session of your choice as we are unable to make changes without 3 working days notice.  Booking changes may be subject to an admin fee.

Please be aware that sessions start and finish promptly.  If arriving early, please wait in your vehicle until your session time commences.

Customers should not attend a play session if they are showing any signs of Covid-19 or have been unwell in the 7 days prior to visiting and we expect everyone to advise in advance by telephone if they are showing any of the known symptoms. Where a minimum 24 hours notice is received, bookings will be honoured for a future play date if we are able to refill the spaces with prior advertising.  For those who are self isolating or for those wishing to amend bookings for any reason, 3 working days notice will be required.

Bookings are non-transferable to other persons.  We will continue to limit the number of paying children and adults per session .

Upon arrival, please use the hand sanitising rub available.  This includes adults and children.  In the event that it is raining, you may wish to remain in your vehicle until such time as you can see that our reception area is free.

We are a Shoe free zone, so please be prepared to remove your shoes upon arrival.  We are sorry but we do not have room indoors for prams or pushchairs so please leave these in your vehicle.

Tables in our cafe area will be allocated to customers when placing a food order.  Customers are politely requested not to “Bag Tables” for use but to use the hooks provided for bags, coats etc.  Customer are politely asked not to move furniture in our cafe area ensuring everyones safety.  Fire Exits must be kept accessible at all times.

Customers are politely requested to allow for social distancing where possible and respect staff members space.

Additional adults are welcome.   When booking please do ensure that you have booked a minimum of one adult and one child.  Lone adults will not be permitted.  Babies are chargeable as we are a centre catering from birth.

Our Cafe will be Open during your session time, there may be a restricted menu, depending on the session time that you have selected.  Ordering can take place at the cafe and a table will be allocated when you order.  If you wish to eat during your playtime session, we encourage pre-ordering so that its ready when you sit down.  We are happy to accept both cash and card, card transactions will carry a minimum purchase of £3.00.  Food trays will be delivered to your table at your requested time.

You are welcome to take photographs when visiting, however we request that to ensure everyones privacy (including staff) you only capture your own!

Our Toys are circulated frequently to allow for enhanced cleaning and alongside this we use a barrier product which conforms with the relevant British Standards. ISO13485, ASTME 1052, EN1040, EN1275, EN1650, EN13623, EN13697, EN13704, EN13727, EN14347, EN14348,EN14349,EN14476, EN14675.

Ventilation is important and so we will have windows and doors open to allow a free flow of fresh air.  Please therefore come suitably dressed with something warm to put on if needed.  Socks remain mandatory in all areas for everyone.

Please respect the signage for CLOSED AREAS, these are closed for a reason and access is not permitted.

We will Ring our Play Bell five minutes before the end of play time.  Please make sure that upon hearing the bell you begin making preparations to leave this will allow for additional cleaning between sessions.

All our Usual “House Rules” still apply – including:

Only food purchased on our premises may be consumed here, so no need to bring a picnic.

Our play equipment is suitable for use by little ones only, Adults are therefore politely reminded not to sit on, stand on or use any of the equipment within our premises.  Adults are politely asked not to enter the garden play house.

Socks are mandatory at all times.

*Please be aware that these Terms and Conditions may be amended at any time in line with Government Guidelines as and when they are issued.  Please check back for any changes.  In accepting the Terms you are accepting of this.