Revised Terms of Play

Following revised Government Guidelines taking effect on 19th July,  we have decided to continue with our existing safety regime.   Whilst indoors, we politely request that all adults wear their face covering whilst moving around the building.  These may be removed whilst seated in our cafe booths for eating and drinking.  Face coverings are not required during garden sessions but will be required whilst inside the building if using our bathroom facilities.

All customers are required to ‘Book in Advance’ their play sessions.  So please don’t just turn up as we hate to disappoint and you may be turned away.

Full payment will be required upon booking and playtime booking charges are non-refundable, so please be sure to book the correct session of your choice as we are unable to make changes without 3 working days notice.  Booking changes may be subject to an admin fee.

It is now a requirement that all guests from individual households check in using the QR code, and these are placed at all entrances to our premises.

Customers should not attend a play session if they are showing any signs of Covid-19 or have been unwell in the 14 days prior to visiting and we expect everyone to advise in advance by telephone if they are showing any of the known symptoms, where a minimum 24 hours notice is received, bookings will be honoured for a future play date upon proof of a positive test.  For those who are self isolating or for those wishing to amend bookings for any reason, 3 working days notice will be required.

Customer contact details will be retained for NHS Track and Trace purposes for a period of 21 days via our booking system.  All information will be stored for this purpose only in line with GDPR.  As details are retained for these purposes, please note that your booking is not transferrable to another person for this reason.  If you are booking on someone else behalf (ie your partner) please ensure that the booking is in the name of the person who will be attending the session for track and trace purposes.

We will continue to limit the number of paying children and adults per session .

Upon arrival, please use the hand sanitising rub available.  This includes adults and children.  In the event that it is raining, you may wish to remain in your vehicle until such time as you can see that our reception area is free.

We reserve the right to randomly check guest temperatures, please let us know on arrival whether you wish us to use your foreheads or wrists.  Anyone showing a raised temperature of 37.8 degrees or above will not be permitted entry.  Anyone refusing to have their temperature taken will be refused entry.  We will not be recording temperatures.

When entering you will be asked to place your shoes into a basket.  This will then be placed inside your allocated ‘Cafe Booth’ so that its ready for departure via the ‘Cafe Doors’ at the end of your session playtime.  We remain a shoe free area and your shoes should not be replaced until its time to go home.  Customers visiting the garden should use the rear / side entrance directly into the garden.

Bookings will be allocated a table within a ‘Cafe Booth’ where we will expect you to base your belongings for the duration of your visit.  Please do not leave bags, car seats or any other belongings in or around the play area.  Customers are asked not to move tables or chairs around the area whilst visiting and to remain at their own table.  Guests booking together will be allocated a table together.  Please be aware that the maximum we can seat at any table is 4 persons, so if you are booking for more than this, please book each table separately and leave us a note on your booking. We will do our best to ensure that you are seated side by side.

We will continue to  operate a ‘Keep Left’ policy, so adults please respect each others space.   Please allow for social distancing where possible and respect staff members space.

Additional adults are welcome.   When booking please do ensure that you have booked a minimum of one adult and one child.  Lone adults will not be permitted.

Our Cafe will be Open during your session time, there may be a restricted menu, depending on the session time that you have selected.  Ordering can take place at the cafe and screens for staff and customer protection are in place.  If you wish to eat during your playtime session, we encourage pre-ordering so that its ready when you sit down.  We are happy to accept both cash and card, card transactions will carry a minimum purchase of £3.00.  Food trays will be delivered to your table at your requested time.

As we will be operating smaller sessions, we have removed our NO Photography policy, so you will be able to take photographs whilst visiting and making memories!  Please do respect the privacy of both staff and other customers when using your cameras.

You will see some changes, our ball pool and high risk toys have been removed.  Toys will be exchanged at the beginning of each session and time between sessions will be allocated for cleaning.  Along with an enhanced cleaning regime, we will be using a barrier product which conforms with the relevant British Standards. ISO13485, ASTME 1052, EN1040, EN1275, EN1650, EN13623, EN13697, EN13704, EN13727, EN14347, EN14348,EN14349,EN14476, EN14675.

Customers are politely requested not to move tables, chairs or any other furniture and asked to use only the table allocated to themselves allowing us to comply with the Covid Regulations for everyones safety.

Ventilation is important and so we will have windows and doors open to allow a free flow of fresh air.  Please therefore come suitably dressed with something warm to put on if needed.  Socks remain mandatory in all areas for everyone.

Please respect the signage for CLOSED AREAS, these are closed for a reason and access is not permitted.

We will Ring our Play Bell five minutes before the end of play time.  Please make sure that upon hearing the bell you begin making preparations to leave.  Unfortunately time between sessions for cleaning is limited and so it is imperative that customers vacate the building promptly on time.  We apologise for any inconvenience this causes, however policy is strict and its important for everyones safety that we all adhere during these unprecedented times.


All our Usual “House Rules” still apply – including:

Only food purchased on our premises may be consumed here, so no need to bring a picnic.

Our play equipment is suitable for use by little ones only, Adults are therefore politely reminded not to sit on, stand on or use any of the equipment within our premises.  Adults are politely asked not to enter the garden play house.

Socks are mandatory at all times.

*Please be aware that these Terms and Conditions may be amended at any time in line with Government Guidelines as and when they are issued.  Please check back for any changes.  In accepting the Terms you are accepting of this.